:: For Courier Deliveries - Maybank2u / Maybank Cash Deposit Transaction Method
For Courier Delivery Method, orders placed after 2pm will be shipped the following working day to make ready for items packaging and delivery time. An email regarding this order will be sent to your registered e-mail account once you have confirm the order. Please reply the email back to us with the Bank-In Payment Slip details as proof of payment. Our sales team will reply back immediately for payment confirmation and notification.


:: For Cash On Delivery (COD) / Self Collection Transaction Method

• Item must be collected within 3 working day from the date of invoice and ordering. Otherwise orders will be cancelled.
• Please present the Order Number when collecting the items.
• Strictly only cash payment will be accepted.
  
  
  

:: Product Returns
All items carries full 1 year limited warranty with first 7 days 1-to-1 exchange replacement for defect item. No 1-to-1 exchange replacement will be accepted if past our 7-day 1-to-1 replacement period. However most of our items are covered by 1 year warranty from the date of purchase and those items can be returned for warranty claim purpose. All costs of shipping & courier are at customer's expense for all warranty claim items.

To initiate a return or replacement for a defective product you must request an RMA number. After you email us your order number and the reason for return we will then give you an RMA number that is good for 10 business days. Any return without an RMA number or that has an expired RMA number will be refused and returned at the customer's expense. We do this because there have been so many instances of people taking up to a month or more to send us the returned item. We are not responsible for lost RMA packages sent back to us, so please insure your package.

:: Exceptions to our 7-Days Return Policy
Water cooling related products will not be accepted back once sold. If the item is defective it will be exchanged during the warranty period for the exact same item. Items that require modification before they can be used will not be accepted back once sold. Sound Dampening material that has to be cut before it can be installed would be an example. Items described on the website as not being eligible for return or refund.

:: Defective Items
If you have received a defective product from IISB, you may return it to obtain a credit, exchange, or refund excluding shipping. DOA or defective products must be reported to us within 48 hours (based on Delivery Confirmation) of receiving the products.

:: Non-Defective Items
IISB reserves the right to assess a RM30 Labour Fee on returned non-defective items. Note that shipping, handling or any labour charges are not refundable. Any refund amounts will be based on your orders invoice at the time of purchase.

Any non-defective products returned to IISB incomplete or altered from its original condition (missing screws, grease, etc), not in a resellable condition (dirty, grease left on heatsink, missing boxes or paperwork), will be refused and returned at the customer's expense. Items returned in their original boxes will also be returned at the customer's expense.

:: Limitation of Liability
All products sold on this website are to be used at your own risk. Under no circumstances is IISB liable for the following: (1) Third Party claims against you for damages; (2) personal injury, loss of or damage to your records, data, or equipment; (3) economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages even if we are informed of their possibility.


*IISB: IMAGINATIVE ILLUSIONS SDN. BHD.